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What should I do if I suspect hidden or visual damage? |
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- An immediate investigation should be conducted, while the carrier's driver is still present. The Shipment Discrepency Report (reverse side) must be signed by the driver validating the damage being reported.
- Any damaged material or shortage must be noted on the freight bill before reaccepting the shipment with proper notations and signatures
- Any damaged material or shortage must be reported to the Logoutlet Administration Department within 5 WORKING DAYS, providing the following information in order to file a freight claim::
Copy of the freight bill, copy of the packing list, copy of the Bill of lading (signed by Customer AND Driver), Copy of the Shipment Discrepency Report. -- Freight claim papers should be faxed to the Manager, Order Administration at 678-380-8969
**Note: If the Logoutlet Administration does not receive a Discrepency Report for this shipment within 5 DAYS of your receipt of the shipment, order will be considered complete. |
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What should I do with the Packing Slip that came with my order? |
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The packing slip should be compared to the material received, noting any differences on the Shipment Discrepency report. If there are multiple orders, list each order number and line number, along with a discription of the discrepency for each order.
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When I receive the shipment, is there anything else that I should do? |
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Yes, please find a packing slip for each order in the shipment, along with a Shiping Discrepency Report to be used to report any differences between the packing slip and your receiving count.
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What is policy for discrepancies/defect in printing or embroidery/ or in the craftsmanship of the product? |
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We will gladly replace the goods if this occurs. All discrepancy items will deliver back to the customer via Ground Delivery ONLY. If the customer wishes to make the delivery earlier such as next day, he/she will have to pay for it. Logoutlet shall not be held responsible for delays in production or delays in delivery due to circumstances beyond our control. |
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What is your return policy for orders? |
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Once the good are decorated, they are non-returnable and non-refundable. |
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What is the payment method I should go by for orders, etc.? |
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Custom orders must be paid in full to commerce production. This can be done via Credit Card, Money Order or Wire Transfer. However, for orders exceeding $1500.00, we MUST receive the funds through Wire Transfer. |
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What is the standard production time for ALL ORDERS? |
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Most orders are PRODUCED and SHIPPED within 5-7 days after we receive approval of the proof. Production time can vary with larger quantities. |
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Do I have to approve the order along with the colors that will be used? |
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Yes, your approval of the proof indicates your complete acceptance of our color choice. |
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What is the standard for colors embroidered or screen-printed on orders that a customer should expect? |
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Our Contract Decorators utilize the Pantone Matching System (PMS) for their primary color charts. If no specific values are given, they will estimate the closest shade to the color requested. Terms such as "Sky Blue" or "Hunter Green" are not standard ink colors so there can be significant differences between what is printed and what may have been expected by the customer. |
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What if my order was damaged, but not because of the Embroidery or product quality? |
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We should be notified IMMEDIATELY by calling our number (678)-380-6022. You should then contact your delivering company and claim that this has happened. |
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Can I make use of the orders outside of the United States? |
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The orders that we sell, or ship are strictly for the United States. If the order is shipped outside of the United States AFTER the customer receives it, we claim NO RESPONSIBILITY for that action. |
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What if the order I received has a shortage of pieces, or the pieces have incorrect, damaged, etc. embroidery on them? |
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If you receive such order(s), we should be notified within 48 HOURS. We then will give you permission to ship us back the order on our UPS ACCOUNT so that we can check the order to make sure. This checking usually takes up to 3 weeks. If we do realize that we are at fault, we will issue credit to your account immediately. If we are notified after the deadline, we will not be able to issue any credit due to company policy. |
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When is the best time to send my Digitizing Work? |
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We request that ALL DIGITIZING WORK be sent before 2:00 P.M which is our cut-off time. If the work is sent afterwards it will be looked at the next day. |
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How much do you charge for digitization? |
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To find out pricing go to the top of the page and click on "DIGITIZING". You will see the price list. |
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Which card can I pay with? |
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We accept Visa and Mastercard. |
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Do you accept vector format artwork? |
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Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent. |
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What format of picture should I send? |
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You may send your pictures in any format such as .jpg, .tif, .gif, .bmp, .pcx, .cpt, ect. But the preferable one is .jpg. |
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How is the payment done? |
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A) Wire transfering to our bank account.
B) Credit Card.
C) Certified Check.
D) Company Check (Needs account setup).
E) One of the methods of the payment is that you may put in an advance payment. This can be between US$ 100 - US$ 399. As the designs are sent, they will be charged up against this deposit. |
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Do you have free embroidery designs? |
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Yes. Will be available shortly. |
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How do I contact you? |
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Our Mailing Address
P.O.Box 2277 Lilburn, Georgia, 30048.
Our Physical Address:
470 Killian Hill Road SW
Lilburn GA 30047
Phone # is (678)-380-6022 (404)-234-4910
Fax # is (678)-800-1800
Email: logo123@comcast.net
Info@promotethislogo.com |
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How do I get a quote? |
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We need the same information to quote a design as we do when you place an order. You can obtain a quote two ways. The easiest way is to use our online Order Form and check the 'Quote' box at the top of the form. Then at the bottom of the form you can attach the artwork. Or you may use the information from that form and send by email to logoutlet@comcast.net. Note: All quotes are not final and the actual cost of the design may vary as much as 10% from the quoted cost. |
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How long is the delivery? |
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Delivery time will be set by the customers. In the order form customers can specify in how many days they need the digitized designs to be sent back to them. |
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what is business? |
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